Will my jewelry arrive before the holidays?
Hanukkah | Order by 12/4 with Standard Mail. Order by 12/5 with Priority Mail.
Christmas | Order by 12/10 with Standard Mail. Order by 12/17 with Priority Mail.
International orders are shipping as quickly as possible, but we cannot guarantee their arrival before the holidays.
If you need your jewelry to arrive by a certain date, please email email@example.com with your request and we will try our best to accommodate.
What metals do you use and how do i clean them?
Our jewelry is made from 14k gold fill, recycled sterling silver, and recycled brass, all of which is 100% nickel free and hypoallergenic. All ear wires are either 14k gold fill or sterling silver. You'll find the specific metals used for each piece on their individual pages and more information about each metal below.
- GOLD FILL | Gold fill is made by heat and pressure-bonding a layer of 14k gold to a brass core. This process is extremely strong and will last decades and even centuries if taken care of properly. Gold is naturally very soft, so bonding it to brass adds strength to our designs. The wonderful thing about this process is that everything you see and touch is 14k gold and always will be, so you don't have to worry about flaking, tarnishing, allergies, or turning your skin green! It also helps use less gold, which decreases the demand for new mines (a bonus for the world!) and decreases the cost.
Gold fill is not the same as gold plate or gold-plated. Plated metal is made by dipping any kind of metal in a very thin coating of gold. This is what you will find at the mall and it flakes and wears off quickly. Normal wear and tear won't impact your gold fill.
Gold fill is naturally tarnish resistant; however it can get dirty or smudged. To keep your gold shiny and glowing, wipe it with a soft cloth. Gold doesn't normally tarnish unless it's around very harsh chemicals. In the unlikely case that happens, just use a jeweler's polish cloth to wipe it off. The biggest threats to gold fill are abrasives. So avoid scratching the surface with harsh polishers, baking soda, or sandpaper.
- BRASS | Our brass is the highest graded alloy and it comes from mills in the American Southwest. Brass is a very similar color to 14k gold but is a harder material and more resistant to scratches. We wax all of our brass to slow the rate of tarnish, but natural brass does have a tendency to patina and darken with time. We love this about brass, but if you'd like to keep it in its shiny state, you can easily wipe it clean with a polishing cloth.
We never use brass in our ear posts, ear wires, chains, or rings, since direct contact with the skin can cause a green reaction. It is completely harmless, but annoying, so we avoid it altogether! Pendants worn over your clothes won't oxidize very quickly since they don't have direct skin contact.
- STERLING SILVER | We use 100% recycled sterling silver that is milled in the American Southwest. Natural silver does darken with time which can be very beautiful. If you prefer your silver bright and shiny (as we do!) you can use a polishing cloth to gently buff it clean. If you're in a pinch, a bit of baking soda and a soft cloth with also work. Leaving your silver in a humid environment or at the bottom of a jewelry box is one of the quickest ways to make your silver tarnish. Lucky for us, wearing silver jewelry actually slows down the rate of tarnish and oxidation and keeps the metal bright and shiny!
HOW DO I CARE FOR MY JEWELRY?
Jewelry is not indestructible. Take care to avoid sleeping in your jewelry, swimming in it, and avoid exposing it to harsh chemicals. It is best to hang necklaces to avoid tangles or store chains in a zip top baggie with the clasp hanging out. The baggies will prevent tangles and tarnishing. Storing jewelry in a humid space will accelerate tarnish, but it is easily cleaned with a polishing cloth. Do not use polishing cloths or any chemicals on the surface of stones. Instead, wipe them with a soft cloth.
i ordered the wrong ring size. can i exchange it for a different size?
Absolutely! We offer a one time free ring resizing. Find out how to take advantage on our returns page. If you need help determining your ring size, please use the sizing chart.
how do you package jewelry?
Jewelry is shipped in post-consumer recycled jewelry boxes, tied with a bow. We do not ship an invoice or a receipt on domestic orders to save paper. The jewelry is sent in a post-consumer recycled bubble mailer small enough to fit in most mailboxes and through most mail slots. If it is a gift, leave a note when you checkout and we can include a message from you.
do you make custom designs?
Yes! If you’d like a necklace or bracelet shortened or lengthened, just send an email to firstname.lastname@example.org. Generally there is no extra charge for this modification. If you’d like something super-special that is not currently in the collection, it is considered a custom design and accepted on a case by case basis. Please email for details.
where can i shop in person?
Favor Jewelry is carried by small, independent shops all over the world. Take a look at our retailers page to see if there is a shop in your area.
do you charge sales tax?
No. We are located in Oregon. There is no sales tax, ever.
Can i get updates when you list new jewelry?
There is a mailing list and we would love it if you signed up. Scroll down the page to find a sign up box!
i am interested in wholesale. how do i find out more?
We would love to hear from you! Please email us at email@example.com with your company name and address to gain access to the line sheet.
If your question isn't answered above, feel free to contact me directly at firstname.lastname@example.org.