RETURNS, EXCHANGES, + REPAIRS

exchanges + Ring Resizing

You should love your jewelry. For the holiday season, all orders placed between 11/15 and 12/31 are eligible for return until the end of January 2018. Jewelry must be in its unworn condition with all packaging materials. At this time we cannot accept returns on solid 14k gold pieces, custom pieces, or pieces listed as final sale. We also offer one-time ring resizing. Find more information on finding your ring size here. Exchanges and ring resizing are not liable for the $3 return fee. Please include a note with your jewelry telling us what change you would like and your order number. Make sure to package the jewelry so that it won't be smashed in transit. We recommend a small box inside of a bubble mailer. 

Click here to generate a pre-paid return label.

refunds

You should love your jewelry. For the holiday season, all orders placed between 11/15 and 12/31 are eligible for return until the end of January 2018. Jewelry must be in its unworn condition with all packaging materials. At this time we cannot accept returns on solid 14k gold pieces, custom pieces, or pieces listed as final sale. Original shipping costs are not refundable.

Refunds will have a $3 fee deducted to cover shipping costs. If you'd prefer, you can mail the jewelry back with a different method. Our mailing address is: FAVOR, 1127 SE 10th Ave #203, Portland OR 97214. If you ship yourself, the $3 shipping fee will not be deducted from your refund. Please include a note in your package with your order number and that you would like a refund. Make sure to package the jewelry so that it won't be smashed in transit. We recommend a small box inside of a bubble mailer. 

Click here to generate a pre-paid return label.

defective jewelry?

Any item damaged on arrival will be repaired or replaced at no cost. Please make sure to package the jewelry so that it won't be smashed in transit. We recommend a small box inside of a bubble mailer. And please include a note telling us about the issue with your order number. If the jewelry is returned in a damaged state that was not defective, such as a stretched out chain or smashed ring, we will charge a repair fee (listed below) to fix your jewelry.

Click here to generate a pre-paid return label.

repairs + Earring Matches

It’s not often that repairs are needed, but when they are, we will fix you right up for a minimal charge. We can re-shape bent jewelry, replace chains, and match earrings that have lost their mate. Because each pair of earrings is made by hand, the best way to make a match is to send the original earring back to us. It generally takes one week for us to fix your jewelry. Once we receive the item, we will assess the damage and send a Paypal invoice for the repair fee (see below).

Please include a note in your package explaining the issue and listing your mailing address and email address. Make sure to package the jewelry so that it won't be smashed in transit. We recommend a small box inside of a bubble mailer. 

You can mail your jewelry to:

FAVOR
1127 SE 10th Ave #203
Portland OR 97214

Repair Fee Schedule

  • simple re-shaping (such as a slightly bent ring or pair of ear wires) | $12
  • re-shaping with new materials needed (such as replacing a clasp and straightening a slightly bent pendant) | $15
  • new chain (if a chain has been stretched out or damaged) | $18
  • jewelry needs to be re-made (such as a ring that has been smashed beyond repair) | 50% of non-sale retail price
  • earring match (to make a match when one has been lost) | 50% of non-sale retail price of earring

Other Problems?

If your issue hasn't been addressed here, please contact us at hello@favorjewelry.com.