SHIPPING + RETURNS

PRODUCTION AND SHIPMENT

Please allow up to one week for us to make and ship your jewelry. If you need your jewelry quicker than that, please email hello@favorjewelry.com with your request and we will try our best to get it out sooner.

DOMESTIC STANDARD MAIL

  • USPS First Class Mail with tracking is currently free. It is usually $4.
  • It will arrive within 10 business days of shipment.

DOMESTIC PRIORITY MAIL

  • USPS Priority Mail with Delivery Notification is $8.00
  • It will arrive within 2-3 business days of shipment.

CANADIAN STANDARD MAIL

  • USPS First Class International Mail is $10.00
  • It will arrive within 3 weeks of shipment.
  • This service does not offer reliable tracking information and we cannot guarantee delivery date.
  • We will not mark an item as a "gift" or reduce the stated value of the package. This is illegal, and we can be penalized heavily for doing so. 
  • All customs fees and duties are the responsibility of the recipient.

INTERNATIONAL MAIL

  • USPS First Class International Mail is $12.00
  • It will arrive within 3-5 weeks of shipment.
  • This service does not offer reliable tracking information and we cannot guarantee delivery date.
  • We will not mark an item as a "gift" or reduce the stated value of the package. This is illegal, and we can be penalized heavily for doing so. 
  • All customs fees and duties are the responsibility of the recipient.

We are not responsible for packages that are lost or damaged in transit. Please double check your billing and shipping address when placing an order as we are unable to reroute packages.

We have worked with the post office for years and have had remarkably good results, but there have been times when packages take an unusually longtime to arrive. We ask that all orders domestic USPS orders are given 10 business days to arrive. If you haven't received your order within 10 business days after you receive an email stating that your order was shipped, please email us at hello@favorjewelry.com.       

RETURNS, EXCHANGES, AND REPAIRS 

You should love your jewelry. Returns are gladly accepted on non-custom merchandise in its original, unworn condition within 14 days of receipt for return or exchange. At this time we cannot accept returns on solid 14k gold pieces, custom pieces, or discontinued pieces listed as final sale. Shipping and handling costs are not refundable and Favor Jewelry is not responsible for return shipping fees. Any item damaged on arrival will be repaired or replaced at no cost. Claims must be made within 10 days of receipt.

It’s not often that repairs are needed, but when they are, we will do so for a minimal charge.